Refund Policy

Returns, Exchanges and Refunds Policy

Standard Products

Eligible standard, non-customised products may be returned or exchanged within [7] days of delivery, subject to the following conditions:

• The product must be unused, unwashed, unworn, and undamaged;

• Original tags, packaging, and invoice must be retained;

• The return request must be submitted within the stated period; and

• The product must not fall within a non-returnable category disclosed before purchase.

Returns based solely on size selection may be accepted only according to our published Return and Refund Policy. Return-shipping charges may be payable by the customer unless the product delivered was defective, damaged, or incorrect.

Defective, Damaged or Incorrect Products

If you receive a defective, damaged, or incorrect product, contact us within [48 hours] of delivery and provide:

• Your order number;

• Clear photographs or an unpacking video; and

• A brief description of the issue.

After verification, we may arrange a replacement, exchange, repair, or refund, as appropriate and in accordance with applicable law.

Refund Processing

Approved refunds will ordinarily be initiated within [5–7] business days after the returned product is received and inspected. The bank or payment provider may require additional time to credit the amount.

Unless required by law, original delivery charges and return-shipping charges may be non-refundable where the return is based on a change of mind or an incorrect selection made by the customer.

Nothing in this section limits any mandatory rights available to consumers under applicable Indian law.

Standard Products

Eligible standard, non-customised products may be returned or exchanged within [7] days of delivery, subject to the following conditions:

• The product must be unused, unwashed, unworn, and undamaged;

• Original tags, packaging, and invoice must be retained;

• The return request must be submitted within the stated period; and

• The product must not fall within a non-returnable category disclosed before purchase.

Returns based solely on size selection may be accepted only according to our published Return and Refund Policy. Return-shipping charges may be payable by the customer unless the product delivered was defective, damaged, or incorrect.

Defective, Damaged or Incorrect Products

If you receive a defective, damaged, or incorrect product, contact us within [48 hours] of delivery and provide:

• Your order number;

• Clear photographs or an unpacking video; and

• A brief description of the issue.

After verification, we may arrange a replacement, exchange, repair, or refund, as appropriate and in accordance with applicable law.

Refund Processing

Approved refunds will ordinarily be initiated within [5–7] business days after the returned product is received and inspected. The bank or payment provider may require additional time to credit the amount.

Unless required by law, original delivery charges and return-shipping charges may be non-refundable where the return is based on a change of mind or an incorrect selection made by the customer.

Nothing in this section limits any mandatory rights available to consumers under applicable Indian law.